Please help my widowed mother

<p>2 Months ago, my father died. He had a Telkom Mobile 5GIG contract for R 199 a month. I don't know how long he had the contract, it might have ended a few months/years ago and continued running. The money came off his bank account by stop order monthly. Last month Telkom took R 996.50 off the account. We don't have a bill so we don't know why this amount came off. We want to query this amount but:</p> <p>I went into a Telkom shop (Kenilworth) They have no info, just a sales outlet they said. They gave us a number to call - 081 180. She called the number and they said to take a death certificate into the shop because we have to change the account name. So we went into the Claremont accounts dept in Stadium center in Claremont. They created a new profile under her name. They couldn't help with the query about the R 996 query. They said to call the 081180 number again. </p> <p>My mother is in an emotional state after my father's death and she broke down in your shop crying. We simply can't find out why you took the money - shops, number and accounts dept. She is very worried about money coming off the account as she is not well off. And no way to find out why. We want to find out why and close the internet account. We will keep the phone line. Please help us. Thank you.</p>