Please help me, how can I stop/confront these *******

I feel so so hopeless. How can a company be allowed to run and put it's Paying Clients through such ordeals.

I filled in and sent an cancellation letter for my phone line on the 31 Aug 2017 at 4:14pm as I've moved. I had another account and I've always paid more than owed because you never know what might happen. Then in November 2018 they cut my active line.

They never canceled my line and refused to even help me unless I pay the outstanding amount that I didn't owe them and then log a dispute. I paid them the sum needed and they gave me a dispute number. Now January I get a new bill charging me reactivation fees of both my existing line and canceled line that was not even my fault and they are still billing me for both.

I've paid them for more that a year for something that was canceled and I phone them weekly to try and resolve it. They either say escalated phone back in a week every time or like to day the first call they cut and the other 8 times they could not hear me.

I have the original mail sent, reference for the dispute and reference for the cancellation as well as recorded calls.

I really feel so victimized by Telkom, due the the emotional bullying and strain on the financial ******ion they have under and the pure frustration in even trying to speak to someone.