Please help me get back on line

Our telephone lines have been down for over 2 weeks and getting a response from the call centre is ZERO.<br> A week ago the internet stopped working. The modem from Telkom is up and we can connect but there is no internet access.<br> I cannot call from home as the lines are down and trying to contact them from the cell phone is extremely expensive going through a NO GO routine.<br> I am a real estate agent and work on commision only and may not use the company phones for private calls.<br> I once posted on this site with a similar problem and the service I got was great.<br> Can this happen again? Lets see.<br> The line in question is ***