Please help me.

<p>Reference: ***.</p> <p>I have been with Telkom since the year dot. Now I have 2 accounts with you - *** and ***.Acc ....00001was opened on the 21 Jan 2016 with a debit balance of R281.53 and a payment of R600.00. Then reinstated on the 25 Jan 2016. Plan "Simplfied .........", Credit limited R3000.00 and now balance of R1231 debit. Please tell me where all this comes from?</p> <p>Acc ....4514 I have had this acc for years. Closed on 31 December 2015 with a debit balance of R1819.90. According to an assistantant it has now disappear. Although I have been trying to sort out this acc since Jan I have continually paid each month and the payments have been credited to this closed account. Balance is now R1100.00cr. My plan on this account is the"Weekender etc. What is actually going on?</p> <p>We reloccated to East London from Cape Town in November 2011 and had or telephone transfered which you connected on the 5th November 2011.</p>