Please help.

<p>We called the billing department to change our debit order from Bank A to Bank B. The Telkom consulted helped us to change it and everything seemed fine. Yesterday, the payment still went off on my old bank account (so it had never been changed). I am in the process of closing the old account so there was no money in and now it's in the negative ( - R800). I had to take 2 hours off from work to go to Absa who charges R150 to reverse the debit order. </p> <p> </p> <p>I am trying to get hold of Telkom's billing department but we've been on hold for more than 50 minutes. I need to discuss the issue as described above, and ALSO, Telkom needs to reimburse the R800 as we were without Internet last month due to cable problems in our street.</p> <p> </p> <p>I need help asap please. </p>