Please help
<p>We had a GREAT experience with Telkom when we signed up and the installation was quick and our Internet connection and speed was amazing - we were so happy. Unfortunately, a MONTH ago, a tree fell on the telephone pole on which the Telkom lines were attached. Ourselves and our neighbours had immediately logged a fault but we have been waiting a WHOLE MONTH, but Telkom has made no progress with fixing the lines.... I work from home and Internet is a necessity to get my work done. In the mean time I have had to relocate to Richards Bay to stay with friends whose Internet connection I can use, because I can't go any longer without getting work done - this causes major financial issues for me and I need help! We have called multiple times and all they say is the fault has been "elevated" or they have emailed a manager. But in a whole month, how can no progress have been made??? Please, I need help!!!!</p>
Also, I just want to say that the people at he call centre are very friendly and I am grateful for that.... but still - something needs to be done! I can't keep calling them, because they can't take action on the faults they can only give more and more reference numbers and send emails to managers... so I understand it's not their fault. I need one of the managers to actually do something about it or at least call me to tell me how long this is going to take???
Also, I just want to say that the people at he call centre are very friendly and I am grateful for that.... but still - something needs to be done! I can't keep calling them, because they can't take action on the faults they can only give more and more reference numbers and send emails to managers... so I understand it's not their fault. I need one of the managers to actually do something about it or at least call me to tell me how long this is going to take???
Thank you very, very much.
Thank you very, very much.