Please help!

For the past 4 weeks my Telkom and ADSL is off line at least once a week<br> Some of the faults logged is 927ctk241115, 651ctk031215,. <br> Latest fault logged is 205ctk140116<br> I had an 4MB Adsl, but have to downgrade to 2Mb, because of the poor quality of the line<br> Fault is repaired but couple of days later same happened again<br> I am using the line to logged in to my work after hours<br> On this stage I have to buy airtime only to log into my work<br> Help, this cannot continue like this<br> No feedback at all from Telkom<br> Phone number is ***<br> Who do I call regarding complains?