Please Help

Hello Peter, my name is Bongani, I have an internet account with Telkom I called them on the 2-11-2018 to inform them that I am relocating to a new address they must please move my line, but now i am calling each an every week and they telling me the same story that "its sitting with the Technical Team, I must wait 48hours then I will get an SMS of when they going to come to my new address and i have been waiting till now. please help.