SP
Stacy P
1 reviews | Active since Oct 2009
04 Aug 2015, 10:32
PLEASE HELP!
Our company ADSL line went down on Tuesday 28th July 2015 - a full week later and our ADSL is still out. I have tried to get feedback and help at the call centre - nearly impossible as I was on hold for OVER 45 minutes! I received a phone call yesterday afternoon from a technician telling me he would be at our offices this morning. This morning I receive 2 sms's telling me our line has been restored! IT HAS NOT been fixed. I phoned the technician who phoned me yesterday and was told the fault had been allocated to a different technician.<br> <br> Please, we are a business that relies 100% on our internet and although Telkom in it's marketing and sales **** promises a 48 hour fix for business lines this is total nonsense as our business hasn't been helped for a solid week now - that would be a total of 168 hours! <br>
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Telkom's replyOfficial
04 Aug 2015, 12:04Hello stacyv,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131386
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131386
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,
Telkom's reply04 Aug 2015, 12:04
Official
Hello stacyv,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131386
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131386
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,