Please help

This is my 2nd post re telkom, I have been trying to cancel my telkom ADSL line since February 2015.<br> <br> In February I had a response on Hello Peter from my complaint and was told that they will be in contact shortly. Yet nothing happened. I have emailed 5 cancellations, but my account still gets debited. One cant phone the call center if you have any type of other obligation because no one has the time time to hold for hours on end. If you send emails it just gets ignored, and if you post something on Hello Peter all you get is empty promises. What does one have to resort to to actually get any joy? any type of assistance or advise will be appreciated as this type of behavior / service is *******. Very quick to sign one up for contracts and never forget to send out statements, and probably quick to hand one over if an account is not paid in time, but when any type of assistance / information is required from their side