PLEASE GIVE THE 10meg LINE I PAY FOR

Except for the two weeks between 26 Jan and 11 Feb I have had an open fault report with Telkom since Nov 2014. I signed up for a 10Mbps line in Nov after Telkom advertised that my exchange can do 10meg. <br> <br> Telkom is however completely unable to provide the service I am paying for. I have raised a total of 13 Fault reports since Nov. They keep closing my fault reports before the problem is resolved, and then when I invariably raise another fault report they capture the reason for the call incorrectly, which they then proceed to closed \as resolved". I then raise another one"