Please give Finrite the surveillance I need my phone

I also put blame on @telkom for partnering with such an *********** insurance company

Appalling is an under statement I lost my phone on the 10/02/2018 I put in a claim on the 13/02/2018 I have been told about missing surveillance everyday since then. its been over a month and nothing has changed,

i have had to purchase a new phone but I'm still paying insurance for a phone i don't have, I'm about to pay again now on the 25th and still no phone.

Worst is that they don't well equip their staff to better deal with the information they are giving out, half of them cant even explain what this surveillance is to me

i put this on Telkom because finrite is saying they are waiting on Telkom to give them surveillance so they can process the claim