Please fix this!

Hi there,<br> <br> So I reported a fault nearly 2 weeks ago about my ADSL line being down. Since then a technician has come out and then told me it was not his problem, rather it was the guys who handle the underground lines. So I have been waiting now for any feedback and I just get told the fault is open and has been escalated. I sometimes work from home and need this line fixed desperately. <br> <br> I have got 2 Telkom services in my house, ADSL and LTE. I bought LTE because my ADSL line was down so I could work and the LTE coverage was fine in my area. I get 1 bar out of 5 on LTE signal everywhere in my house. 2 bars if I am lucky. <br> <br> Please can we sort this problem out with my ADSL so I can at least work at home without having so many issues.<br> <br> Thanks