PLEASE FIX OUR LINE AND WIFI

I cannot understand the fault reporting department, last night around 1am , we had rain and lots of lightning and due to that, our line is dead and we have no Wifi as well. At 05:18am, I reported the matter online : ***. I called at 10am to check the progress, the lady advised that she placed details that a technician must be allocated urgently and an SMS to me will follow soon. At 2:30pm , I called back as no SMS was sent and the next lady said that I need to wait 3 days before a technician will be sent as no technician is allocated and they need to investigate this, I advised that I know it could be the lightning as after that , the line went dead, she said, she cannot place that in her notes and she cannot escalate it until 3 days have passed. I must just wait. So Telkom, when I ask her for a number of some-one who is in a department who can assist me further, she says NO ! So I must wait 3 days because I know that no one has even attended to this matter. We as the public are forced to use Telkom, and by the way, if we are 1 day late with payment , you will suspend our lines immediately but take 3 or more days to fix the lines. Is that fair business practice??? I want our line to be fixed! Please also get better options so your clients don't have to hold on just to be told - it is in process and nothing else we can do .