Please fix line. Waiting for over 3 months.

I have been trying to get a fault fixed since April. A technician finally arrived at my house yesterday. He managed to get the line working. The line only worked for a few hours and it is not working again. <br> <br> Even though this fault has been escalated several times the response from Telkom has been shocking. I have been extremely unhappy with the service that Telkom has provided. I have even tried to cancel this service and the person assisting me didn't bother to process the initial request even though they gave me a reference number, so I now have to wait another month until it is sorted. <br> <br> Telkom weren't concerned that I am paying for a service that does not work. They also seem unconcerned that I have canceled my account and taking my business elsewhere.