PLEASE FIX FIBRE LOSS OF SIGNAL (LOS) URGENTLY!!!

Good Day, my fibre router showed LOS (Loss of Signal) on Friday night 20 November after a big rain storm. I logged the fault on Saturday morning 21 November. I have received feedback via Twitter than the fault is with the technician and that I would be contacted. However, no technician has contacted me and there is no progress feedback from Telkom. It is now 4 days later and I am still without the fibre connection. I have stated numerous occasions that I work from home and urgently need this to be attended to. However, there seems to be no urgency from Telkom. PLEASE ATTEND TO THIS FAULT URGENTLY!!!! Tel No. *** Ref.No. 99BTK211120 .Thank you!!