Please fix fault

I have been trying to log a fault with telkom for over a month now. Each time I log a fault I get feedback days later. I get told a technician will come. No one comes and no one follows up. I then receive a message saying my fault has been restored and it is closed. The problem is not solved and I have to open up case after case with the same result each time. I am now paying for a service I am not receiving. <br> <br> Please fix the issue and refund me for services paid for and not received. <br> <br> I was even told by Telkom to buy a new handset which I did but there is no problem with my old handset.