Please don't do business with Telkom. You will pay for services you did not receive

Terrible experience. PAYING FOR NO SERVICE.

We haven't been able to receive or make any calls since 2019. No matter what we did no solution or technical staff was made available to solve the problem. Covid was used as excuse and no correspondence was received from Telkom.

The impact on our business was significant as no customers or suppliers could reach us until alternative arrangements was made via cellphone numbers.

Telkom then started to threaten us with blacklisting, we paid the required R2500 with the assurance from the agent that the line will be fixed immediately after payment. (No joy... line has not been fixed to date.)

We drove 60kms on 11 April 2021 to our nearest Telkom branch only to be informed that they could not assist us in cancelling the line. They gave us the forms and email address and told us to go home and send emails.

All required documents was send on 16/20 April 2021. No reference number was received and no communication except an automated response was received regarding this matter.

They are now again threatening us with blacklisting and I will not pay for a rental fee for telephone services that was out of service for the past 2 years

I would welcome anyone from telkom to contact me to solve this matter.