Please do a recon on account and cancel my contract

You debuted my account on the 27th October an amount of R439.03 and now you claim that you did not get the money. I called the bank and they confirmed that the money did go through to Telkom I must liaise with Telkom but you can't see where my money went. Please resolve my query and complete my contract early termination request. This is not the first time I experience this with Telkom. I regret the day I walked into your store. And I was so. Happy taking my first contract with Telkom only to be frustrated by this contract. Lesson learnt I will never take a Telkom contract. Please contact me on ********** 295