Please deliver my LTE router as promised

I've ordered the Telkom LTE broadband uncapped wireless on Telkom's website on the 1st of March. Later that day, I was called by a Telkom agent, to take all my details for the 2 year contract. I was told that my router will be delivered within 3 to 5 days. Today I'm still waiting, 10 days later. My ticket number is ***. I'm afraid they will start to bill me, even thought I don't have a router. I've called the 10213, waited 45 minutes to talk to someone, was put on hold for another 10 minutes, and then was told that the person that originally called me for my contract details will call me again. Nothing so far. This is how new customers are treated, how will it be once I'm an existing customer???? Very much in doubt if signing a contract for 2 years with Telkom is worth it, rather pay more at another ISP for better service even if it means the speed will be slower.