Please contact me urgently regarding your poor service

I have had no Internet access since Monday 24th due to a technician who made changes on the exchange server. Many faults logged, many promises made, to even be contacted. In this day and age of 2018 you still struggle with people who just don't want to work, then again it might just be in RSA.

The issue is that there's an authentication issue on the exchange server which is a known problem. My line is fine and account is fine. I was even told by call centre agents to go buy a new router which I did then told by senior technical specialist it wasn't necessary.

I feel like letting the world know that telkom is just a poor run company. You who are reading this who works for telkom, please take your job seriously and provide a solution. By the way kindly credit my account for downtime.

Regards and blessings

Rudi-Jo