Please consider changing your company values, You don't know what "Customer First" means

<p>There's nothing worst than a customer support agent saying "I don't know"..If you don't know then you shouldn't be there. On saturday the lady at the store said she doesn't know why they deactivated my account. WHO IS "THEY" abobani??? Had a chat this morning with a customer support agent and she says "on our side we do not have any information why was the sim card closed,kidly visit the store"..Which side has the information because the store she's sending me to also does not have the information. Its winter it gets dark very early should anything happen to my car I will not be able to contact anyone. Should there be an emergency i will not be able to call for help. I'm a woman who lives in South africa how is it ok that I have to drive at night without a phone because of your incompetence. Can somebody, anybody tell me why I was deactivated when my sim card was active? has anyone of you stayed more than 24 hours without a phone?? Why am I being sent from pillar to post? Whose petrol and time am I using to go to the store to wait 45 mins to be told "THEY" deactivated your line and we don't know why?</p>