Please connect my landline so we can enjoy the services paid for

My landline has been out since 31 December 2020 to date 14 January 2021 which affects us connecting our internet also and other services also paid for. My husband is working mobile from home because off the Covid virus and cannot work because no landline and no internet. 100's off rands spent on our private airtime to call Call Centre off Telkom. Can my landline be sorted today or should this be taken further. They not only taking money for services paid for but no services rendered, they also endangering a breadwinners life trying to work from home Thank you Mrs M M Mills