please complete my line migration to holding pool

I am frustrated with Telkom and the level of customer service received by them so decided to switch to a different ISP. This meant I had to cancel my ADSL service with Telkom and request that they put my ADSL line into a holding pool for my new ISP, Afrihost, to migrate the line. Its been more than a week since sending my request to Telkom(to which they responded) that this request is still pending. I followed up yesterday and spoke to the billing and sales department and was told it will be completed last night and its still pending. This is really annoying now because I have started to pay my new ISP for an 8mbps line and im still stuck on a 4mbps line because of this telkom hold up...does it really take this long for a line to be switched to a holding pool...i cannot see why!!!