Please close my account!!!

I had a month to month ADSL account.<br> <br> I had no use of my Telkom ADSL since 3 October 2015. I phoned and reported the issue every 7 days, every time they will just say; we are working on the problem. I had to fill a form in to close my account. I did and handed it in 30 Nov 2015. (Woodlands branch, Pretoria) In December & January & February i called numerous times to find out why. Everybody escalates the issue, (***) now we standing in Feb my account still active (not working) but still gets billed. The account, call center not even \Joseph\" in the Woodlands shop can help. He was quite arrogant in telling me he will not give his surname out when asking about my closing of account form, after waiting for 90min, in a Que in your Woodlands store. <br> Now i keep on getting billed, seeing I did not make a payment since December (when it was supposed to be closed). I will probably also get a bad name for payment.<br> <br> Please help me close the account and get rid of you shop in Woodlands... it's does more damage to your name than help!<br> "