Please catch a wake up call, billing department! ALWAYS issues
<p>I am so frustrated with the *********** billing department at Telkom, I could scream!</p> <p> </p> <p>I had ADSL installed at the end of September of 2016. I told the consultant I want my payment to go off on Debit Order, which was obviously never captured on system, because eventually I was charged interest for an account in arrears. Anyhow, this has since been sorted.</p> <p>In January 2017 however (after successfully finally moving to Debit Order as payment method), I get double debited. Luckily Telkom realised their mistake and refunded me one portion.</p> <p> </p> <p>So now this month (Feb) I don't get debited at all. Yesterday I got a bill to say I will owe double for March! What on earth is wrong with your billing department? Are you guys that ***********? Now you guys will probably double debit me in March, and charge me interest for the missed payment in Feb! This is unfair that customers have to be on the receiving end of the company's incompetence!</p> <p> </p> <p>So let's make it simple for you guys: Here is the ref for the dispute I have lodged just 10 minutes ago: ********** 7.</p> <p>Please debit me my Feb monthly amount that you guys never took. Debit me IN FEB STILL! And then please kindly check that your system and staff are competent to run like a proper business with a competent billing department.</p> <p> </p> <p>If you double debit me in March and you charge me interest on the Feb payment that YOU GUYS didn't take (Your blunder, not mine), you guys are going to have a FAR BIGGER problem on your hands!</p> <p> </p> <p>FIX ASAP! I'm tired of your incompetence!</p>