Please cancel my router immediately.

Hi

I have cancelled my router with TELKOM in May 2017.

To date, it has not been cancelled. I have been billed since May 2017 for the router and this is tiring to follow up on.

I have spoken to consultants at the Century City branch, I have emailed the cancellations and service centre departments. I have also emailed the completed cancellation form and my ID to the cancellations department. I have received a computer generated email that states Telkom will make contact with me in 21 days - they never did. Each month the billing comes off my bank account.

In the week of 7th August 2017, i phoned the consultant informing him of the dilemma. He mentioned that Telkom DID NOT receive my documentation as it was not submitted in PDF format - can i please resend it in pdf format.

This was such a shock to me as i received confirmation from Telkom that they had indeed received my documentation.

I want my router cancelled with immediate effect. I am not responsible for the incompetence at TELKOM. I sent in the documentation on 13 May 2017 and nothing has changed, I am still being billed for the router.

Please ensure that I am not billed for this router at the end of August 2017.

(ps - i am reluctant to rate Telkom with even 1 star - as the service was pathetic)

Regards Shanaz