Please cancel my contract- *****ulently upgrade

On 28 March 2025, I was contacted by a Telkom employee, Grace Tshisuaka who offered me an upgrade on my number ***, as the contract was due for renewal or cancellation. I requested that the number be upgraded to a month-to-month deal, I also asked her to send me the contract via WhatsApp. However, I later discovered that the contract was for 24 months. I immediately asked the agent not to proceed with the upgrade which she agreed to do.

To my surprise, on 1 March 2025, I received a statement indicating that my other number, ***, had been upgraded without my consent. I contacted Telkom and spoke with a consultant, requesting that the contract be reverted to its original package. I was advised by Ms. Vhutomi Tsakane Maluleke to obtain an affidavit, as this was classified as a *****ulent upgrade (***** Case Number: ***8).

However, my number *** has not been downgraded, and Telkom continues to insist that I pay for usage. I am now being told that I should not have used the SIM card—even though I have been paying for 120GB daytime / 120GB nighttime data, which I had every reason to believe I was entitled to use.

So I just want to know was I not supposed to use the service rendered to me as agreed, My monthly bill should be R269? Why Telkom can’t wave the extra charges?