Please cancel my contract!

It is officially 2 months since i sent through a request to cancel my contract. I have on numerous occasions reached out to many individuals on the Telkom online chat for your assistance, and to date i have not received any response. This is by far the worst experience I have ever had with Telkom! I have the email address for all these individuals name, Zanele, Roxanne, Zoleka, Dennil and Dineo, and everyone tells me the same thing. All i want to know is when will my Smart Home Basic Package- Number ********** 684 be cancelled. The request was submitted on 1 January, the debit orders are still going off my account and no one at Telkom can give me an answer, I have not even been able to speak to someone at Cancellation because i was told they dont have a direct line. I am begging someone to please give me feedback. All i want is for my contract cancelled and never to deal with Telkom again!