SV
Sarel V

1 reviews | Active since Feb 2014

05 Mar 2015, 12:12

PLEASE CANCEL MY ACCOUNT TODAY.

Dear Telkom,<br> <br> Since November 2014 i don`t have any access to my land line or ADSL, for the reason someone ****** the Optic Fiber Cable in our Area. From November 2014 an amount of R54.00 were deducted from my account.i Had a M Web uncapped account for only R199, and were cancel in the meantime.Unfortunately the Cable are too expensive to be replaced.Please Cancel my account with you and i ask for a refund into my account for R54.00 X 5 Months Since November till date. emails does not work, cause no one respond to my complain.i Also not interested in your Wireless modems, because i cannot get uncapped ADSL with M Web anymore.<br> <br> This is my second and final Complain, and will close my bank account and you will get nothing out of my pocket anymore.<br> <br> Thank you.

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Replies (1)
Telkom
Telkom's reply05 Mar 2015, 15:51
Official
Hello sakkie12345,

Thank you for your post.

Kindly be advised that we are liaising with out Cancellation Team for further assistance with your query and we will revert back to you with feedback.

Your reference number is SM94211.

We sincerely apologise for the inconvenience caused.

Should you have any further queries, please e-mail us at ***.

Regards
Tebogo Mongale
Telkom Social Media Team