Please cancel my account

I moved to a new location on 1st February and requested a line transfer. After some weeks , Telkom advised that they cannot service the new area. I then I sent a cancellation request on 28 Feb this year. I sent all the required documents, but even today I am still getting charged for a service I am not getting. Today I was holding for a hour and a half. Please just cancel the line, I cannot take the stress anymore.<br> Tel no for ***. My cell number ***