Hellopeter
Share Your Experience
BK
Boesman K

1 reviews | Active since Jul 2016

18 Aug 2017, 13:30

Please cancel

I have cancelled my telkom landline because I moved to new address and telkom could not provide me with a line as there was a fault that could take up to 3 months to be fixed.So I called in and was told that they will cancel the line and that I should just querie the bill and it will be squashed.... So for the last 4 months I have been receiving calls from debt collectors threatening with legal actions,and still getting messages and emails from telkom to say that I owe them and they are adding every month thereafter witch means they never cancelled the line.The lady that was supposed to cancel name is Zandile Gcuza,and I have even sent the cancelation email to the debt collectors also,Mr Aziz Makuyi.Still nothing happened,what do I do now?

0
Replies (3)
Telkom
Telkom's reply21 Aug 2017, 15:33
Official

Hi bushy1984,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

BK
Boesman K's update25 Aug 2017, 15:03
Reviewer Update
Although telkom rep****,they still keep harassing me with sms and emails threatening me with legal actions and bad credit score...Whats the point of replying then,just for other users to see they rep****?STILL NOTHING DONE BY THEM TO FINALISE MATTER!
BK
Boesman K's update30 Oct 2017, 13:29
Reviewer Update
Here we go again. So just as I thought everything is sorted out as it has been a while since i have heard anything,here is a email from debt collection company that Telkom have handed me over,SO NOTHING WAS DONE! Good Day, KOEKEMOER JOACHEM MARTHINUS Our Reference Number: ND ********** 8 We have been instructed by our Client Telkom to collect your outstanding debt to the amount of R 2,368.40 for services rendered. Be advised that you current landline/mobile number under this contract will not be ported or be made available to you if the amount outstanding is not settled. Our client reserves the right to release your number to the network to be linked to a different consumer. Banking Details are as follows: Bank ABSA Account Name NuDebt Management Trust Account Branch Code 632005 Account Number ********** 397 Reference ********** 30529 Alternatively payment can be made at any Post Office using: ********** 8 If you require a statement on your Telkom account please visit website below and register to view your statement: http://www.telkom.co.za/onlinebill < http://www.telkom.co.za/onlinebill > If you have any questions regarding your account, please feel free to contact us via: Email – ********** < ********** > WhatsApp - ********** Or if you prefer, you can easily set up a debit order. < https://www.easydebit.co.za/submit-request.html > Kind Regards, NuDebt Management (PTY) LTD E-mail: ********** < ********** > Website: www.nudebt.co.za < http://www.nudebt.co.za >