Please can you urgently assist me

Hello<br> <br> towards the end of January, I requested for my line to be moved from Durban to Centurion.<br> Last week i got a call from the relocation team, confirming that the relocation can not take place, as Telkom doesnt have the infrastructure to where i am moving to.<br> <br> I then got assistance, and they told me that the line is cancelled.<br> <br> <br> I need help urgently with the following:<br> <br> Please can i confirm, i had a Smart Home Advanced package, which also had a Data Sim and a Voice Sim, coupled with the DSL package.<br> <br> Please can you confirm that the sim cards are also cancelled.<br> <br> I would then like to get it in writing , that these accounts have been closed.<br> <br> i received my billing statement over the weekend, and i notice that there is also an amount due to me.<br> please advise by when will i receive this refund.<br> <br> Thanks