please can the people dealing with case ***8 contact me back. not just some random Telkom call agent telling me how to troubleshoot for 25 minutes

I cannot get the people dealing with my case to phone me back after this message: "Good day, please note that Telkom Mobile tried contacting you for the case no. ***8 however you are not reachable and this was our 1st attempt. Telkom Mobile 081 180"

If they can't reach me on phone why don't they try emailing me (***) or any other way of contacting me?

I did manage to get something from someone that they are waiting for feedback from the technician so I have no idea why the person who's dealing with this case tried to phone me I'm guessing to ask me if I'm still having the problem without the technician saying that the issue should be fixed first as if I had said "yes this morning it was fine" they would have closed the ticket when I'm still having issues.

So I phoned Telkom 180 twice to request the people dealing with this case to phone me back as I still have the same problems. Unfortunately they just put me on hold to do something with their system and then I get asked to rate the service I've received (why can't they just say "yes, we will get the people dealing with the case to phone you back")

Then request a callback from the telkom store and spend a total waste of time because the person who phoned me just wants to troubleshoot. Why can't telkom customer care believe a customer when they say multiple times that they have already troubleshoot the issue especially as I gave them examples of how I troubleshoot the issue to confirm the issue isn't my side but they refuse to believe me. So after 26 minutes wasted time I'm told how to block Telkom roaming even after telling the person on the phone that I've already done this. Is it so difficult that telkom customer service can't believe that a telkom customer is intelligent enough to know that their own roaming is blocked?

Please can someone just ask the people dealing with my case to phone me back as I still have the same issue... Not to contact me and spend almost half an hour telling me how to troubleshoot but actually just get the people dealing with my case to phone me back.

I've been having this issue for so many weeks until finally something broke so telkom could believe me that the issue was with their background infrastructure (I knew this as even if I had speeds of 60mbps I still couldn't login to certain things unless using a VPN or switching to MTN (I have dual sim phone)