Please can someone help me connect my internet!

I recently upgraded my Telkom contract to a SmartHome Advanced contract. Part of the contract was internet connection via a ****le which I thought would be very handy during loadshedding. Unfortunately I have never been able to connect it and after hours and hours on the phone to the call centre I am still not able to use it. After waiting a good 45 minutes for the first person to answer I get transferred from one department to another only to have the call dropped and I have to start again. Surely I am not the first person to require assistance with using the ****le for the first time?