Please can I just get some support...

ADSL line died on the 11th of Feb, reported to ISP on the morning of the 12th which was then escalated to Telkom also on the 12th of Feb with the following ***<br> <br> A week goes by not a peep....<br> <br> Try calling help line no one answers after holding on for more than 15 mins... on a cell phone which I'm paying for the calls.<br> <br> Send an SMS to the SMS line and it just gives a stupid message about a fault has already been logged.<br> <br> Online chat is so useless you have to wait an hour and half if not longer sometimes for them respond to you - if they even do - or the session just dies before anyone has responded, or just while you are busy with the consultant the session dies. Really poor chat tool, it doesn't even have any notification or feedback when a consultant responds in the window... so a few times the consultant cancelled the chat because I didn't know they responded.<br> <br> I managed to hold a chat long enough one day to escalate my query but days later still no response and my line is still dead 2 weeks since the fault was reported...<br> <br> Am I getting 2 weeks voice & data line rental discount and will Telkom pay half of my ISP charge for the data I lose?