PLEASE CAN A SENIOR OFFICIAL FIX THIS MESS!!!!

After over a YEAR of back & forth, online cancellation versus in store upheaval, ****** cables, months of zero service and continuous charges.....Telkom's "pre-legal" department (or their debit collectors = Debt-IN Consultants) contacts us to tell us we owe over R2 000 in overdue fees, interest charged and legal costs for a landline we haven't had for over a year and have tried to cancel for the same amount of time! Then the pre-legal department (Debt-IN Consultants) says they're not aware of any issues, we "just need to pay". I am now beyond perplexed at the incompetence of this supposed service provider.

I am unable to obtain a central point of contact to address this as the one hand doesn't deal with the other, and instead of assistance, we're threatened with blacklisting and more interest and legal fees!

PLEASE CAN A SENIOR OFFICIAL FIX THIS MESS!!!!