JL
Johannes L

1 reviews | Active since Feb 2015

08 Dec 2016, 14:12

Please call ***

<p>billing issues after upgrade</p>

0
Replies (2)
Telkom
Telkom's reply08 Dec 2016, 17:54
Official

Hi Johannes,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply09 Dec 2016, 17:32
Official

Good Morning Joesta,

We have tried calling you with no luck.

Please note that you were charged the prorated amount for November together with the full device fee and the charges cannot be reversed or credited.

We apologize for any inconvenience caused.


Regards,

Busi
Telkom Social Media Team

***

Kind regards,
Joshua
Telkom Social Media

Hi,

Below feedback was emailed to you.

Best regards,