1 reviews | Active since Oct 2009
Please beware of Selldirect when dealing with telkom
<p>I placed two contract with selldirect when they kept hounding me for upgrades. Eventually they sent my phones the 1st one went well. The second one took almost two weeks longer to come. When I tried calling to activate there was no one available to or the phone rings or engage all the time. Eventually I activate my first no. via an email. When my second no. came I tried literally for 3 days calling and emailing its infact the fourth day now.. and guess what no answer... what kind of stupid service is this. Now I remember why didn wana renew my contracts in the first place. Can my secondary no. be ported as agreed instead of the new no. I dont mind keepin the third no. on prepaid neither may need a different sim though as this one is a small one. </p>
What a useless service.. why did you say you would get them to investigate when they did not. Im still waiting and now.. in the store they stell me they cannot help me!!
What a useless service.. why did you say you would get them to investigate when they did not. Im still waiting and now.. in the store they stell me they cannot help me!!
Its funny because its been 8 days since the call has been logged and Sell direct is not even aware of this? I eventually got through to a Tasleema who said now they have to go listen to the call to ensure that is what i asked for ? This will take 3 days again after she confirmed it was part of the call detail to do the no. change? The Telkom Shop apparenly says you cannot do this type of change any longer telkom prepaid to contract conversion speak to Victor at KC or Nasief.. I want people to know that Sell Direct says by them sending you the phone your contract agreement is exactly like if taken by telkom.. No that this is not true.. 1 Issue is that only Sell direct can activate the phone. 2 You cannot get through to them when you want to activate. 3 The store chases you aware because you took the contract from Sell Direct and not Telkom to assist you. 4 The Call center no. for telkom tells you to go to the store and call them from their so they can explain to the store they must help you.. Yet Victor refused me to do this when i was at the shop. 5. So now Im paying a bill for something I cannot use a prorata amt charged for services I did not receive nevermind use. 6 Sell Direct or whomever activated added extra bundles which was not part of any instruction for which i now had to dispute.. but guess what I still need to pay the bil.... So lesson learned Do not use outsourced partners to take out mobile contracts.. and IF I was telkom Id worry as this reflects on telkom hence I did not want to renew this contracts as I seem to get forced into every time. Cos guesss what.. To cancel costs money its a process. the store cannot do it neither u must call Sell Direct and who knows what else to get ****med again.
You guys may as well dont reply here because you dont really add any value.
Its funny because its been 8 days since the call has been logged and Sell direct is not even aware of this? I eventually got through to a Tasleema who said now they have to go listen to the call to ensure that is what i asked for ? This will take 3 days again after she confirmed it was part of the call detail to do the no. change? The Telkom Shop apparenly says you cannot do this type of change any longer telkom prepaid to contract conversion speak to Victor at KC or Nasief.. I want people to know that Sell Direct says by them sending you the phone your contract agreement is exactly like if taken by telkom.. No that this is not true.. 1 Issue is that only Sell direct can activate the phone. 2 You cannot get through to them when you want to activate. 3 The store chases you aware because you took the contract from Sell Direct and not Telkom to assist you. 4 The Call center no. for telkom tells you to go to the store and call them from their so they can explain to the store they must help you.. Yet Victor refused me to do this when i was at the shop. 5. So now Im paying a bill for something I cannot use a prorata amt charged for services I did not receive nevermind use. 6 Sell Direct or whomever activated added extra bundles which was not part of any instruction for which i now had to dispute.. but guess what I still need to pay the bil.... So lesson learned Do not use outsourced partners to take out mobile contracts.. and IF I was telkom Id worry as this reflects on telkom hence I did not want to renew this contracts as I seem to get forced into every time. Cos guesss what.. To cancel costs money its a process. the store cannot do it neither u must call Sell Direct and who knows what else to get ****med again.
You guys may as well dont reply here because you dont really add any value.