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AL
Andrew L

1 reviews | Active since Dec 2010

11 Apr 2016, 12:56

Please at least communicate with me.

In late January I ordered an ADSL line. I have requested multiple times for an update on what is going on with it. It is now April, and nobody has answered any of my queries, despite the telkom twitter account promising me multiple times to get back to me. This never happened.<br> <br> If you can't help me, please communicate with me. If you can, please at least get back to me to give me a timeline. The lack of communication is unacceptable. It is not OK that all of our communication has been initiated by me. I am a very reasonable person, but this is just silly now. No other company in the world takes 4 months to respond to queries.<br> <br> Please respond. And not just with \we'll get back to you\". That is not acceptable."

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Replies (2)
Telkom
Telkom's reply11 Apr 2016, 15:43
Official
Hello agl,

This response serves as confirmation that your query has been received.
Your reference number : SM222414
A consultant from our fulfilment team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.
AL
Andrew L's update23 Apr 2016, 15:49
Reviewer Update
I got a message on the 18th saying my install was scheduled for the 13th of May, then another on the 21st to say it was scheduled for the 22nd. Needless to say nobody called, and the installer people never showed on the 22nd. Telkom really just does not seem to be taking this seriously at all. I am not impressed. You would think that in the 10 odd days they have had since giving me the reference number above someone could pick up the telephone and call me to explain. This is completely unacceptable. I app**** in January, for goodness sake. If telkom did not have a de facto monopoly, I would have gone elsewhere long ago. Sort yourselves out Telkom, this is unprofessional and frankly makes you look bad.