Please assist with cancelling new lte contract
<p>Good day. I am writing this issue on hello Peter only for historical reference. On the 7th of August 2017, at the Ballito junction mall, shop 433A, with sales agent S.P. Msiya. I signed a 24 month contract for the August Big Deal, 20GB LTE Smart broadband wireless package. I was told in store that if the coverage map indicates 4G in my area, that the SIM card would definitely work. The coverage map indicates that 4G is available in my area. Only problem is that when I tried to use it at home, I found that it is not allowed on any cellphone towers. What I was not told by the Telkom store was that Telkom makes use of the 2300MHZ spectrum for LTE. In my area their is only LTE on the 1800MHZ spectrum. In other words, Telkom does NOT support 4G/LTE in my area, for this above mentioned contract.</p> <p>Could Telkom please help me to migrate this ASAP something that is working in my coverage area? If not migrate, then to cancel the contract. Your assistance in this matter would be greatly appreciated.</p>
All that i read about other Telkom customer experiences wants me to change the star rating to 0. I really hope that Telkom respond to me....
All that i read about other Telkom customer experiences wants me to change the star rating to 0. I really hope that Telkom respond to me....
Samkelisiwe Msiya helped me to cancel the contract today. She is the most helpful Telkom representative. A very honest and true to her word person. Thank you Telkom.
Samkelisiwe Msiya helped me to cancel the contract today. She is the most helpful Telkom representative. A very honest and true to her word person. Thank you Telkom.