Please assist urgently

Good day,

I am enquiring regarding my bill for my home service-***, I cancelled this line on the 29/05/2023, ***. However, I am still getting billed.

This line was discounted due to the area no longer having ADSL, I reported this to the faults department as I was unaware why my line was disconnected. I originally had the WIRE WIRE services on a month to month then later converted still on a month-to-month services to ADSL with unlimited voice calls, never missed a payment.

My area does not have fiber so had no options to go with MTN, when I got no answers from Telkom after the reporting the fault, i later received a handset with a sim card, still unaware of the package and why this was sent to me, I thereafter contacted Telkom, who advised that this was only a voice line, i did not sign up for this nor did I agree, the service was connected for about a month, then disconnected I visited your store (Atrium Overport) on numerous occasions enquiring about this however no assistance, then I received a bill for R43, now the same bill is R1500, i never used the service paid up any outstanding bill for my ADSL line, I never signed a new contract with Telkom, nor can I pay for a service I never had.

Please can this be looked into also check your with your Faults department, the ref details was logged with them. my contact number is ***.

I eagerly await your earliest feedback, and hope this is resolved in a amicable manner.

Kind Regards

Amsha Naidu