Please assist request done BEFORE LOCKDOWN!

FACTS 1. Signed contract for 20mb/s; 2. Reviewed lately and found it to be 10 mb/s; 3. When testing speed we looking at 0.14 / 0.41; 4. Wanted to cancel data and move line into holding group/account; 5. App**** and was approved by Axxess to provide data/adsl and I rent the ine from Telkom (seemed the most financially viable for 40mb/s) 6. This process started on Monday, 23 March 2020 - BEFORE LOCKDOWN - and to date, 08 April 2020 - I have received no feedback, only bills from both Telkom and Axxess which I have PAID (BOTH) but only bad servie from one and the other saying it's "offline".

What can I do?