Please assist

<p>I reported a fault *** on 6/09/2016 which was finally attended to on the 9/09/2016. I received a message saying that the fault was restored. I phoned Telkom 10210 on the same day to say that the fault has not been resolved as we still don't have a working ADSL line. I've been following up daily since 9/09/2016 and finally on the 24/09/2016 an uns****ed technician went to assess our problem line. Phoning Telkom this morning I'm told that the technician reported that there is no fault with the line, but still today our ADSL line is not functioning. The call centre operator said that he can see from his side that there is a problem with the line. Will I now have to wait another 2 weeks before someone tends to the problem? Will the next clever technician also state that there is no problem with the line as he is too lazy to actually do some work instead of just driving around the whole day wasting his employers time and fuel? Can the problem be resovled? Can I refuse to pay for the ADSL line service which has not been functioning the whole of September as I don't see why I have to pay for services not rendered? Does Telkom actually care about customer service or will they just loose more customers resulting in further retrencements? </p>