Please assist

I took a contract in August of which I was delived in the wrong address. I called I went to Telkom store they told me that the contract was cancelled and I had to take another phone of which I took. In October realized that I was over charged the I phoned Telkom they told me it was a ***** the guy I spoke to he asked me to go to the police station for an affidavit an email it to his email address of which is: Dear Customer

here is my email ***

Kind Regards Telkom Mobile. I did send a the necessary documents but I've never got any response from him. In November I went to Telkom store in Jabulani they told me it is not a ***** but it appears that I took the phone of which I didn't get. They gave me a a case number: Telkom SA: Dear Customer, Your query will be attended to.Your case number is ***4 Please do not reply to this SMS. Since than I have been calling Telkom being move from piller to post. They said my case has been attended to must wait for Telkom to contact me.