jK
john K

1 reviews | Active since Mar 2011

23 Apr 2015, 13:49

Pleasantly Surprised

Order No. ***A<br> <br> I want to pass my gratitude to both Renata and Joshua for finally resolving my SmartHome Premium order, and I was pleasantly surprised today when I received the delivery, all in good order, in 3 days - less than half the 7 days promised.<br> <br> Renata went out of her way to overcome technical issues in finalizing the order, and Joshua from the social media team called me almost instantly after I posted my complaint on this site. Renata was distraught by my troubles and made personal promises to make sure my faith in Telkom is restored.<br> <br> Being my ISP for Life, literally, I am very pleased to see the commitment to improve service delivery to match the great products and packages.<br> <br> Thank you Renata & Joshua and Well done Telkom!

0
Replies (1)
Telkom
Telkom's reply23 Apr 2015, 15:54
Official
Hello jkjakes,

Thank you for taking the time to feedback on the positive experience you had with great.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Regards,
Launa Molapo
Telkom Social Media Team
***

Best regards,