Playing Cat and Mouse with Telkom over a new contract application

It has been 2 weeks now of my application for the iPhone 16 Pro Max online deal at Telkom. No communication from their side, the last communication I got was that my order has been approved and I received my order number as well. A few days went buy, again of silence, until I called on Friday to enquire about the progress because I am currently without a device and use a donor device for basics.

When I called, there was a network issue and I had to call back after 2 hours, which I did. I got assisted this time by a guy named Siyabonga, my experience with him has always been that he provides me with the wrong information or he is just sucking things out of his thumb, things like my order doesn't exist or that they don't have stock of the device that I ordered. Which is weird because the agent that assisted me with the application first ensured that the device in question was in stock.

I hung up because I was irritated by the run around and decided to call back a few minutes later, someone else assisted me, only to tell me that the debi check mandate has been passed already and that I didn't approve it. There was no debi check on my banking app, They then contacted me back 30 minutes later and said they submitted the debi check, this time it was there and i could approve it. That was the last time I received information with regards to my order. No information on what the turn around time is, when i can expect it, or just some information. NOTHING.

My experience with other networks like MTN and Vodacom has been significantly better. But because my primary network has always been Telkom, I thought I would stick with them.

I don't plan to cancel the order, God knows I have been through so much with agents giving me wrong information and calling back only for it to not be so.

Please look into this matter and I would appreciate some urgency in your customer service.