Pittyful Service from Telkom

Pittyfull service from Telkom. Put in a request to move my landline to my new house on the 1st of December, received confirmation that the technician will come through on the 7th of December. My wife had to take a day off work. By the afternoon, no one had come. Called into the call centre and got the feedback that the technician tried to get hold of us but could not which is absolute lies. Raised an escalation and was told that I will be contacted with a new time for the technician to come be through which I have not been contacted as yet. I have been trying to call the call centre for feedback but I keep getting transferred around and eventually the call gets cut(really sad as Telkom supposed to be a specialist in telecommunications). I now find out that my order has been cancelled without my consent. Is this the service level we should expect from Telkom?