****ed off

Hi lebo i called in to ask what is happening with the network service coz i couldnt buy any data on the *180# thing they said there is nothing wrong i spoke to leila. I told her that the service is not working and my airtime is going quick she advise me that she can do nothing about it coz they dont have any problems. I asked nicely if she can check coz its not my device coz i changed the sim into another phone. She placed me on hold not knowing that she didnt really place me on hold her saying for her colleague next to her and i quote" Sy kan wag tot ek lis om ha *** yt te sort fock ha". She then came back after almost ten minutes saying that there is nothing's wrong. I was so ****ed at the time but had to calm myself asked calmly to speak to a manager. She refused i then told her tht i want to tell the manager wht she told her colleague and seeing that all calls are recorded i want the recording as it is my right to. She then say she gonna place me on hold to get her manager. Left me on hold for 7 minutes and dropped the call. I called back furiously and immediately aaked to speak to any manager and this kind guy placed me on hold and gt a manager. After explaining my situation to the manager the manager assisted me and apologized For the inconvenience. My thing is the apology i recieved is not enuf coz im a loyal customer and its not fair to treat customer's like trash coz im not trash i will not rest coz something needs to be done to the rude customer service advisors. I actually shocked and angry and as much as i praise telkom i will tell friends and fam to change their network providers. Sent this message on fb but yet agen no one got back to me