JS
Jude S

1 reviews | Active since Dec 2014

05 Feb 2015, 20:29

****ED OFF!!!

No phone lines which leads to know a dsl for a month now! all this with no updates from telkom while I have to carry on paying for bills for a phone line, dsl line and dsl account that I was not able to use while waiting and hoping for the lines in my area to be fixed!!!<br> <br> Just after paying a bill for another month of no Internet, I find out from a friend that the lines will not be replaced!!<br> How hard is it for telkom to just keep us updated???<br> That would have stopped me from spending more money something I can't use!<br> <br> REF SM80872 that I also got ne response to!<br> <br> my next step will be submitting a complaint to the consumer protection act unless I get reimbursed for the past 2 bills I had to pay and was not able to use!

0
Replies (1)
Telkom
Telkom's reply09 Feb 2015, 09:51
Official
Hello jschenck,

Thank you for allowing us the opportunity to assist further on your query.

We acknowledge your query and apologize for the inconvenience caused.

Kindly note that this matter is currently being investigated and feedback will follow.

Your social media reference number is SM86854.

Regards,
William Letwaba
Social Media Team

Best regards,